Healthcare ICT Companies Ascom and Eloquence Communications Partner to Deliver Solutions that Overcome Language Barriers between Caregivers and Their Patients

Ascom Myco Phone for Wireless Patient Communication

Mission-Critical Wireless Communication that Enhances the Connection between Nurses and Patients

Eloquence Communications, Inc. has partnered with Ascom, a global leader in healthcare ICT and mobile clinical workflow solutions, to deliver an unparalleled translation solution that bridges communication gaps and overcomes language barriers between caregivers and their patients.

With the purpose-built Ascom Myco™ smartphone, Eloquence and Ascom can now jointly run Eloquence’s Advanced Communication Solution (ACS) and Language Access Solution (LAS) to address the need for language translations while streamlining patient-caregiver communication. Reducing dependence on human translators, this package optimizes caregiver workflow, saves time, and lowers costs. Ultimately, this solution provides an all-inclusive platform that can increase staff efficiency and vastly improve patient outcomes because it enables patients, regardless of language proficiency, to directly and effectively communicate with their caregivers.

With approximately 9% of the US population at risk for an adverse healthcare event due to language barriers1, Eloquence and Ascom endeavored to addresses this perilous challenge with a solution that empowers patients, caregivers and healthcare organizations. It adds significant value, contributes to improved patient outcomes, and eliminates workflow inefficiencies that ultimately improves morale for both patients and caregivers.

During a recent pilot program, healthcare providers weighed in on the efficacy, accessibility, and impact of the Eloquence/Ascom technology partnership. When asked about how the system was received by participants, one nurse commented, “The Eloquence team has thought of the most important pieces of delivering the quality of care that we want our patients to experience.” A lead physician in the Michigan study said, “Another advantage to the Eloquence package is the ability for our administrative team to market these benefits to the community. Our patients are going to have better access to their care givers and feel more in control of their stay with us, no matter how long.”

According to Dr. Lance Patak, co-founder of Eloquence Communications, “Eloquence understands the unique challenges nursing teams and patients face every day to communicate effectively and efficiently.  We have committed this company to helping healthcare facilities achieve optimal staffing allocation and workflow efficiency while driving improvements in patient communication, safety, outcomes, and satisfaction, in an impactful way.”

Tim Whelehan, President of Ascom North America shared, “Ascom is pleased to work with Eloquence to offer North American healthcare providers with a superb translation solution that truly is a problem-solver for clinicians and hospital administrators. But most importantly, we know that having a patient’s needs heard and met despite language barriers is a huge relief to them and their families.”

1 Agency for Healthcare Research & Quality

About Eloquence

Eloquence Communications, a healthcare IT company founded by Dr. Lance Patak and Dr. Bryan Traughber, is dedicated to improving the delivery of care through the development of innovative and simple communication solutions. Drs. Patak and Traughber have committed themselves to helping healthcare facilities achieve optimal staffing allocation and workflow efficiency while driving improvements in patient communication, safety, outcomes, and satisfaction, in an impactful way. Eloquence Communications is based in Ann Arbor, Michigan.  For more information, visit us at and LinkedIn.

About Ascom

Ascom is a global solutions provider focused on healthcare Information and Communication Technology (ICT) and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry, security and retail sectors.

Ascom is headquartered in Baar, Switzerland, has subsidiaries in 15 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.  For more information, visit and follow @AscomNA and LinkedIn.

For more information about the Eloquence Communications, Inc. and Ascom solution, contact:  Eloquence Communications, (855) 422-3567, -- Ascom, Chris Talbot, Vice President, Marketing & Business Development, (919) 234-2465,

Source: Eloquence Communications, Inc. and Ascom


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